For Patients

Information About Your Bill

The process by which your physician visit is paid starts when our Coding department, with over 30 years combined experience, receives the physician’s documentation for your visit. Coding assigns the appropriate Current Procedural Terminology (CPT) codes and International Catalog of Diseases, edition 9 (ICD-9), codes to the insurance claim for services rendered. These codes equate to predetermined charges based on your physician’s fee schedule. We, then, submit the insurance claim to your carrier for approval. Should your insurance company deny your claim, we have a group of extensively trained individuals on staff to appeal the claim with your insurance carrier.

Once your claim has been processed to garner the highest amount your carrier will pay for the services performed, our Certified Senior Coding Auditors review your chart to determine if there is a remaining balance. When our Auditing Department is certain all appeals have been exhausted in the insurance claim process, we generate a bill for the remaining balance.

In an effort to help you understand the billing process and your payment options, we provide a variety of ways in which you can contact us for more information, including:

  • Monthly Statements
  • Toll Free Phone Support
  • E-Mail
  • Website
  • Facsimile

For your convenience, we offer the ability to pay your bill online via this website using check, credit or debit card. You may also pay your bill over the phone by calling the appropriate toll free number listed on your bill.  You may pay your accounts on this website or by check, charge, or money order. Monthly Payment Plans can also be arranged through a Customer Support Representative. If we do not receive payment or a response from you regarding an account, we may send a final bill in the form of a pre-collection letter. This notifies you to provide insurance information or to make payment arrangements to prevent your account from being submitted to a collection agency.

For additional information, please see the Ask A Biller section of our website.

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