Services

Implementation & Training

The QMACS Implementation department personnel have performed a multitude of EHR software install and training sessions. Our extensive and diverse knowledge set ensures all partner implementations conclude with success. QMACS breaks all implementations into a multi-step process to ensure a successful implementation process.

The QMACS Implementation department breaks their client projects into several key steps and maintains a thorough checklist to insure accuracy and reliability during a partners implementation. From Kick Off call to the transfer of the partners account to support, QMACS maintains close contact with our partners to provide feedback and support throughout the implementation process. At the conclusion of the project, our partners come away with a strong understanding of their software with tested and proven workflows that improve efficiency and accuracy inside the practice.

QMACS Advantages:

  • Experienced Trainers
  • Proven Process
  • Practice Centered
  • Patient Sensitive
  • Realistic Schedules

CASE STUDIES

Think Ahead

Form an EHR advisory committee consisting of members of the front and back offices, in addition to one or two respected physicians. This committee will help research various products, travel to vendor shows, perform vendor site visits and be the champions of the selected product. These people will be the ones responsible for the implementation and will help encourage others during the training and implementation process. Inform staff ahead of time about the importance of a successful transition. Prepare for a slow down in cash flow and productivity at first as it will take time to adjust to the new system. Effective leadership is vital for a successful EHR acquisition.

Don't Skimp

Be generous with implementation time and costs. Have a vendor trainer shadow doctors and other key staff members for a couple of days after go-live. It is worth the extra investment to select a vendor that cares for your practice through the entire process. Arrange for the same trainers and implementers to come back into the office after 2 weeks of the go-live date, and then monthly for the first 2 or 3 months, as necessary. This extra expense will pay off in the long run as it greatly reduces the amount of time it takes to get the program running smoothly and your practice realizing the benefits. This expense can be significantly offset by involving your state quality improvement organization (QIO) early in this process.

Proper Preparation

It is imperative to customize your system as much as possible prior to go-live. Also, make sure pre-populated information is placed into charts before the patient arrives. Have your scanning/indexing staff and nursing staff carefully watch the upcoming schedule of patients so no doctor sees a patient with a blank electronic file. Also, allow for a little extra time per patient the first time they arrive after the new system is implemented.

Maximize Profitability

Plan on having an online patient portal with your EHR so you can provide messaging and other valuable services online, such as posting lab results and appointment requests for your patients. Charge a small "technology fee" for this service and for "electronic visits" for those subscribers who elect not to come to the office for a routine matter. It's also worth it to select an EHR vendor who specializes in disease management. They will be able to assist you in analyzing your practice's clinical performance once the EHR is fully functional after 6 months. Being able to analyze performance and billing will allow you to realize your return on investment more readily. This occurs from enhanced payments for performance and by bringing patients for follow-up and preventative services who otherwise would have failed to show.

Billing & Compliance Audit

A billing/compliance audit is an in-depth analysis of a medical practice’s billing, coding, and documentation procedures. It is done to determine if the medical practice is following the Centers for Medicare and Medicaid services and other payer’s guidelines for appropriate, medically necessary, billing.

This educational review will address any deficit or weakness within the billing area that may expose the practice to problems with government and other payers. The review addresses coding accuracy and can help determine under-coding as well as over coding. Verbal and/or written reports are provided. These reviews are entirely educational and confidential.